Customer Service
Hospitality and Tourism/Human Services
Cluster:
State Qualifying Event:
Not Required
Participation:
Individual
Level:
National Competition
Competition Type:
Occupational Related
The competition evaluates students’ proficiency in providing customer service. The competition involves live, role-playing situations. Competitors demonstrate their ability to perform customer service in both written and oral forms including telephone and computer skills, communications, problem solving, conflict resolution, and business etiquette.
![Customer Service](https://static.wixstatic.com/media/587eb4_5512d6c656e74bc38b92d9667506d35b~mv2.jpg/v1/fill/w_490,h_327,al_c,q_80,usm_0.66_1.00_0.01,enc_auto/fillerfloor.jpg)
The career competitions of the SkillsUSA Illinois Championships follow the current edition of the SkillsUSA Technical Standards. These are available to professional members (advisors and teachers) as a membership benefit following their submission of membership.